HARDWARE
1. Webcam does not function.
2. Why is it displaying "NO VIDEO" on easymeeting™'s Client Interface?
3. Why is the video window in white while on easymeeting™'s Client Interface?
4. Why do I have audio but no video?
5. Why is the microphone not working?
6. Why is the webcam/camera not working?
7. Why do I have a lot of background noise?

VIDEO
8. Why is the video buffering?

AUDIO
9. Why do I have echo?

SENDING/RECEIVING FILES
10. Why is the sending file process so slow?
11. Why is the received file been opened in a window out of easymeeting™?
12. Why is the powerpoint presentation not synchronizing?
13. Why can't I receive the sent document?
14. How can I save a received document in the document window?

LOG-IN ERROR MESSAGES
15. "SERVER IS NOT RUNNING"
16. "USER DOES NOT EXIST"
17. "CONFERENCE NAME IS NOT VALID"
18. "USER CAN NOT JOIN A PARTICULAR CONFERENCE"

WINDOWS
19. Why can't I see one or more windows?

RECORDED SESSIONS
20. I can't play a recorded session, what's the solution?
21. I can't see the documents sent in a recorded session, why?

• Run Client Configurator
• Choose "audio/video device configuration": In this window, you will have three sections; the first one is for video configuration. Select the hardware you would like to use, and click "TEST" to verify if it is working properly

• Run Client Configurator
• Choose "basic setup"
• Modify settings in the "MODE WEB" section.

• Run Client Configurator
• Choose "basic setup"
• Modify settings in the "MODE WEB" section.

• Run Client Configurator
• Choose "audio/video device configuration". In this window, you will have three sections; the first one is for video configuration. Select the hardware you would like to use, and click "TEST" to verify if it is working properly. The same can be done for audio.

• Please check if the microphone hardware has been selected. Please open the PREVIEW, right click on it, select audio configuration and select if the microphone to be used is whether Internal OR External Mic.

• From the task manager, please check the cpu % of utilisation. If it is more than 70% then there are too many programs running, or the PC does not have the minimum easymeeting™'s hardware requirements.
• If you are using MODE WEB, the problem could be caused by the proxy's work: check if UDP and TCP ports are open for a better performance;
• In low bandwidth circumstances please use a lower conference quality from (low/mid/high) options; and/or less full-duplex channels for better quality video conferencing;
• If the problem persists, please restart your PC.

• Interrupt the sending process and send the file again.
• Change the virtual room parameters: decrease the audio/video quality and increase the data casting's bandwidth by using easymeeting™ scheduler
• Remove some of the active users from their Full-Duplex channel in order to leave more bandwidth for the data casting;
• Send the file by email. Save it in the easymeeting™ download folder and synchronize it for all users.

• Start
• Control Panel
• Folder Options
• Select "File Types" section
• Select PPT format
• Click on "Advanced"
• Deselect "confirm file opening after download"
• Select "browse in the same folder"
• Click "Ok"

• For a correct use, Microsoft Office suite should be installed on each PC - Open Office and Powerpoint's viewer are not currently supported;
• If you send an Ms Office file, please check that other Ms Office windows are not opened. If so, please close them and open the file into easymeeting™ Document Window (i.e., you receive a Word file in easymeeting™ while other Word files are opened on your PC. You close all Word files and you open the received Word file in easymeeting™);
• If the problem persists, try to stop the process running (via Task Manager) and/or restart the PC.
• Please use Microsoft fix it to solve this issue depending on the version of the Microsoft office version: Click here for Office 2007; Click here for Office 2010.
• Please close the easymeeting™ Client before running Ms fix it and restart the PC.

• Please check if the related document reader program is installed (i.e., Ms Word if the sent document is a .doc file);
• easymeeting™ Document window acts as a normal web browser and can show all files typically compatible with supported browsers (Office suite, images, pdf, ect). If the sent file is not supported, please try to change the file format and send it again.

• Left click on "file-in window" icon;
• Right click on the requested file;
• Select "Save".

• Please check that the server name is correct;
• Please change connection mode to Web or to Proxy from the Client Configurator; (see answer n. 2);
• If the problem persists, please wait for a moment and try again: the server could be down for service maintenance (Will be Notified in Advance about Sever Maintenance).

• Please check with the system administrator for your access details (username and password);
• Please check that the Server Name is correct.

• Please check that the conference name is correct;
• Please check with the system administrator that the conference is still active;
• Please change connection mode to Web or to Proxy from the Client Configuration. (see answer n. 2).

• Please check that the conference name and the server name are correct;
• Please check with the system administrator that your user is allowed to access to the conference.

• Please check that easymeeting™ client has been installed on the PC;
• Please check the website www.easymeeting.it for the updated version of easymeeting™ client.

• " This happens because the user, who records hte session, enter the conference after that the file has been sent. To solve this please save the session files into the easymeeting™ Download folder on the PC and play the session again.
• NOTE : always remember to start the recording before the file sending starts.