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Digital Solutions for your Brand Identity
Introduction
How does it work?
Managing calls
Application Fields
Technical Setup
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Home > Products > Digital Solutions for your Brand Identity > videocontactcenter > Managing calls
Managing calls

Help desk and customer
care in audio, video and
data
.

The back office system manages different types of users, from the system administrator in charge to integrate and to manage users with their varying potentialities, to the supervisor who enters the information to be made available to individual operators, until the operator himself. Everything comes directly from their own PC with the security that comes from using the most modern encryption algorithms.

The use of the system does not require any special training and each operator is independent in his daily schedule. The simplicity of the system fits with the most advanced requirements in the Human Interface. The main objective is to create a natural relational environment where you can forget the application tools, and focus all the attention on communicative contents.

Most users have a common multimedia PC with webcam and microphone integrated and they can enjoy the service directly from their desk. They connect in a dedicated One-to-One session with a company expert, available for advice or assistance in real time. The call, made by the remote user’s PC or from an external totem, is received from a service center which dispatches it to the first operator available with the total queuing calls management.

In addition to simple video interaction, the operator can send personalized documents; he can consult the database and extract data, perform flow analysis and have full control of digital data, as well as assist the user during the web browsing.





 
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Feedback Italia s.r.l.
Via J.F. Kennedy 10, 10024 Moncalieri (TO) Tel. +39 01119501111 fax +39 01119501199 [email protected]
C.F. e P. IVA 07874060010 - Cap. Soc. 500.000,00 Euro i.v. Tribunale di Torino (num. iscr. 07874060010) R.E.A. TO928246