Customer service nowadays has a central role in the relationship between suppliers and service users in order to increase customer satisfaction and the feeling of not being left alone after having invested in the purchase of a product.
To face these needs, Feedback Italia has developed the Videocontactcenter: a web application that can provide at any time, with an amazing ease of use, a direct contact with the user wherever he is – home, office, school , totems and LCD screens, or a mobile wireless location - creating a communication channel in audio, video and data.
The strength of the Videocontactcenter is its ease of use: you do not need to download any software application and every function implemented on Videocontactcenter is accessible directly from any web browser. The user makes his request – just by clicking on the link to the business assistance – and he is automatically activated on a video conference with an operator who will be able to provide any kind of information.
Videocontactcenter matches an easy use and its “friendly interface” with the power of the interpersonal contact.
To try our Videocontactcenter just send us an email at [email protected]!