On September29th, 2016, Feedback Italia successfully obtained ISO 9001/UNI EN ISO 9001:2015 certification for its quality management system concerning:
- The design, sale, and servicing of software, and the provision of video communication services.
- The sales and service of hardware and software, along with the provision of multimedia services over IP.
Feedback Italia has always emphasized the importance of well-defined rules and regulations to achieve customer satisfaction. Over time, the need to demonstrate the quality of its daily work led the company to evaluate its products and services against ISO 9001/UNI EN ISO 9001:2015 standards, which represent a system of processes aimed at providing the best assurance for its customers.
The organization is committed to strengthening its market presence both nationally and internationally, with a focus on enhancing its reputation and achieving a high level of specialization in the field. Feedback Italia firmly believes that quality goes beyond meeting customer requirements; it involves the capacity to innovate and propose new solutions.
Feedback Italia’s core activities encompass software development and support, video communication services, as well as the provision of multimedia services over IP. Additionally, the company is involved in the sales and support of hardware and software tools. In shaping its policy, Feedback Italia prioritizes compliance with industry regulations, meeting customer demands, and delivering high-quality products and services. The organization’s emphasis on employee professionalism, adaptability to innovations, and responsiveness to market needs has been instrumental in maintaining its leadership position.
In defining its policy Feedback Italia has considered:
- The never-stopping research for the full satisfaction of all explicit and implicit customers’ requirements relating to products and services;
- The enforcement of the mandatory laws and regulations relating to the products and the activities;
- The continuous improvement of the quality management system and its processes and products;
- The level of customer satisfaction;
- The needs and expectations of the property;
- The contributions of the suppliers;
- The health and the safety of its employees/associates.
Efficiency, punctuality, speed of delivery, and robust technical and commercial customer support are essential aspects for Feedback Italia. The company also aims to consolidate its assets to ensure a return on invested capital, facilitating further growth and investment. In this regard, Feedback Italia carefully selects suppliers who can guarantee high-quality products and compliance with mandatory regulations.
Regarding employees and staff, the organization is dedicated to fostering professional growth and continuously improving the working environment and safety standards. Each year, the Managing Director reviews and updates the company’s policy, goals, and related indicators based on data provided by the Quality System Manager and other department heads, ensuring their ongoing effectiveness and seeking opportunities for improvement.